Frequently Asked Questions
Everything you need to know about your glow journey.
Are your products suitable for sensitive skin?
Yes, our formulas are specifically crafted with melanin-rich skin in mind, using gentle, plant-based ingredients that are safe for sensitive skin types.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do you test on animals?
Absolutely not. Glo Melanin is a 100% cruelty-free brand. We never test our products or ingredients on animals.
Can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.